Answers, without the runaround.

Eligible orders of $150 or more receive free standard shipping Australia-wide. Orders below the threshold are charged the applicable shipping rate shown at checkout. Large, bulky or remote-area deliveries may have additional charges where stated.

Yes. Express Post is available for $49.95 where the service is available for the order and destination. Any delivery restrictions will be shown at checkout.

In-stock orders are generally processed within 1–2 business days. Processing can take longer during major promotions, public holidays, stocktakes or unusually high-volume periods.

Yes. Select pickup at checkout when available. Orders placed before 1pm can be ready for same-day pickup from Prestons, NSW. Please wait for your pickup-ready notification before arriving.

Pickup is from 5 Powdrill Rd, Prestons NSW 2170. Collection hours are Monday–Friday, 10:00am–4:00pm.

Our online delivery service currently focuses on Australian addresses. If you have a special delivery enquiry, contact our team before ordering.

Approved change-of-mind return requests must generally be submitted within 30 days of the recorded delivery date. Items must meet our return conditions and require written approval before being sent back.

Products must be unused, unassembled, uninstalled, complete, in original packaging and suitable for resale as new. Approved change-of-mind returns may be subject to a 25% restocking fee, customer-paid return shipping and non-refundable original delivery charges.

Email info@storageorganisers.com.au with your order number, the item you want to return and the reason. Please do not send products back before receiving written approval and return instructions.

Contact us as soon as possible with your order number and clear photos of the item, packaging and any damage. Our team will review the issue and explain the next step.

Once your order is dispatched, tracking information is sent to the email used at checkout. You can also view order details through your customer account where available.

Contact us immediately. If the order has not entered packing or dispatch, we will do our best to help. Once processing has progressed, changes or cancellation may not be possible.

Check whether the order has already been processed. If not, contact us straight away. If it has been delivered, the request is treated under the applicable change-of-mind return conditions.

Check safe-drop locations, household members, neighbours and the carrier’s tracking details first. If it is still missing, contact the carrier and our team with your order number and tracking reference.

Use our Jar Size Finder to match common pantry ingredients to suitable jar capacities, and always compare the listed product dimensions with the space you are organising before ordering.

Hand wash timber lids with mild soapy water, avoid soaking, and dry promptly. Do not place bamboo or acacia lids in the dishwasher unless the individual product instructions specifically say you can.

Care instructions vary by product. Check the individual product page before using a dishwasher, microwave, oven or freezer. Remove bamboo, acacia, metal or other non-compatible components first.

Measure the internal usable width, depth and height of the space—not just the external cabinet size—then compare those measurements with the dimensions listed on the product page.

Available payment options are displayed securely at checkout and may include major cards and supported accelerated or instalment payment services.

Enter the code in the discount field at checkout and apply it before completing payment. Offer exclusions, minimum spends and expiry dates may apply.

Check the spelling, expiry date, minimum spend, eligible items and whether another automatic discount is already applied. If it still appears valid, contact our team before placing the order.

We welcome trade and wholesale enquiries. Send us your business details, the products you are interested in and approximate quantities so our team can review the request.