Frequently Asked Questions
Shipping & Delivery
How much does shipping cost?
We offer free standard shipping for orders over $175 Australia-wide. For orders under this amount, shipping is calculated at checkout based on your location.
How long will delivery take?
Most metro orders arrive within 3–7 business days. Regional or remote areas may take a little longer. You'll receive tracking details as soon as your order ships.
Do you offer express shipping?
Yes, express shipping is available for most locations in Australia. Choose the express option at checkout for faster delivery.
Can I pick up my order?
Absolutely! Select “Pick Up” at checkout and collect from our Prestons, NSW location. We'll notify you as soon as your order is ready.
Do you ship internationally?
At this time, we only ship within Australia. We hope to offer international shipping soon!
Returns & Refunds
What’s your return policy?
You can return any unused product in original packaging within 30 days of delivery. Please refer to our Returns page for full instructions.
How do I start a return?
Email info@storageorganisers.com.au with your order number and reason for return. Our team will guide you through the process.
Do you offer exchanges?
Yes, if you’d like to exchange an item for a different size or product, simply reach out to us and we’ll be happy to help (subject to stock availability).
What if my order is damaged or incorrect?
If your item arrives damaged or you've received the wrong product, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.
Can I return sale items?
Sale items can be returned for a store credit only, unless faulty. Please check our Returns policy for details.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Afterpay for interest-free instalments.
Is shopping on your website secure?
Yes! Our checkout uses secure SSL encryption. Your payment details are never stored or shared.
Can I pay in instalments?
Yes, simply select Afterpay at checkout for 4 interest-free payments.
Do you offer gift cards?
Yes, digital gift cards are available in various amounts and sent instantly by email.
Products & Materials
What materials do you use in your products?
We use food-safe glass, sustainable bamboo, sturdy recycled plastics, and stainless steel to create our organisers. Materials are always listed on each product page.
Are your containers airtight?
Yes, our glass jars and canisters include airtight silicone seals to keep food fresh for longer.
Are your products BPA free?
Absolutely—all our plastic products are 100% BPA free and food safe.
Can your products go in the dishwasher?
Most glass jars (excluding bamboo/acacia lids) are dishwasher safe, but we recommend hand washing lids and all bamboo parts for best results.
Do you sell labels for jars and baskets?
Yes! You can add our premium pantry, spice, and basket label packs to your order for the perfect finishing touch.
How do I know what size jar to buy?
Use our Jar Size Finder tool or check the size chart on each product page. If you’re unsure, contact us and we’ll help you choose the right fit!
Sustainability
Are your products eco-friendly?
We focus on sustainability by using glass, bamboo, and recycled materials wherever possible. Our packaging is minimal and recyclable or compostable.
What can I do to make my home more sustainable?
Choose reusable jars and containers, buy in bulk, and avoid single-use plastics. Explore our eco range for inspiration!
Do you use recycled packaging?
Yes. All our shipping boxes and fillers are made from recycled or recyclable materials.
General
Where are you located?
We’re based in Prestons, NSW. Visit our Contact page for opening hours and directions.
How do I contact customer service?
Email us at info@storageorganisers.com.au or use our Contact form below. We usually reply within one business day.
Can I visit your store?
We’re online only but offer local pick-up from our warehouse in Prestons, NSW.
How do I stay updated on new products and specials?
Subscribe to our newsletter or follow us on Instagram and Facebook for the latest releases, sales, and storage tips.
Care & Use
How do I clean my bamboo lids?
Hand wash bamboo or acacia lids in warm soapy water, dry immediately, and avoid soaking. Apply a little food-safe oil occasionally to maintain the finish.
Can I put glass jars in the freezer?
Yes, but leave space at the top for expansion and avoid sudden temperature changes. Let jars defrost in the fridge or at room temperature.
Are your products microwave safe?
Most glass containers are microwave safe (without lids). Check each product for details and always remove metal or bamboo parts before microwaving.
Orders
Can I change or cancel my order?
If you need to change or cancel your order, contact us ASAP. If your order hasn’t shipped, we’ll do our best to accommodate your request.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your account to view your order status.
What if my order hasn't arrived?
If your tracking shows delivered but you haven't received your parcel, check with neighbours or your local post office first, then contact us for help.
Promotions & Discounts
How do I use a discount code?
Enter your code at checkout and click “Apply.” Only one code can be used per order unless stated otherwise.
Why isn’t my code working?
Check the terms and expiry date. If it’s valid and still not working, contact us and we’ll sort it out!
Do you offer bulk or wholesale discounts?
Yes, contact us for wholesale pricing or bulk order discounts for businesses, stylists, or large projects.
Can't Find You Answer?
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.