FAQs
We offer free standard shipping for orders over $149.99 Australia-wide. For orders under this amount, shipping is calculated at checkout based on your location.
Most metro orders arrive within 3–7 business days. Regional or remote areas may take a little longer. You'll receive tracking details as soon as your order ships.
Yes, express shipping is available for most locations in Australia. Choose the express option at checkout for faster delivery.
Absolutely! Select “Pick Up” at checkout and collect from our Prestons, NSW location. We'll notify you as soon as your order is ready.
At this time, we only ship within Australia. We hope to offer international shipping soon!
You can return any unused product in original packaging within 30 days of delivery. Please refer to our Returns page for full instructions.
Email info@storageorganisers.com.au with your order number and reason for return. Our team will guide you through the process.
Yes, if you’d like to exchange an item for a different size or product, simply reach out to us and we’ll be happy to help (subject to stock availability).
If your item arrives damaged or you've received the wrong product, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.
Sale items can be returned for a store credit only, unless faulty. Please check our Returns policy for details.
We accept Visa, Mastercard, American Express, PayPal, and Afterpay for interest-free instalments.
Yes! Our checkout uses secure SSL encryption. Your payment details are never stored or shared.
Yes, simply select Afterpay at checkout for 4 interest-free payments.
Yes, digital gift cards are available in various amounts and sent instantly by email.
We use food-safe glass, sustainable bamboo, sturdy recycled plastics, and stainless steel to create our organisers. Materials are always listed on each product page.
Yes, our glass jars and canisters include airtight silicone seals to keep food fresh for longer.
Absolutely—all our plastic products are 100% BPA free and food safe.
Most glass jars (excluding bamboo/acacia lids) are dishwasher safe, but we recommend hand washing lids and all bamboo parts for best results.
Yes! You can add our premium pantry, spice, and basket label packs to your order for the perfect finishing touch.
Use our Jar Size Finder tool or check the size chart on each product page. If you’re unsure, contact us and we’ll help you choose the right fit!
We focus on sustainability by using glass, bamboo, and recycled materials wherever possible. Our packaging is minimal and recyclable or compostable.
Choose reusable jars and containers, buy in bulk, and avoid single-use plastics. Explore our eco range for inspiration!
Yes. All our shipping boxes and fillers are made from recycled or recyclable materials.
We’re based in Prestons, NSW. Visit our Contact page for opening hours and directions.
Email us at info@storageorganisers.com.au or use our Contact form below. We usually reply within one business day.
We’re online only but offer local pick-up from our warehouse in Prestons, NSW.
Subscribe to our newsletter or follow us on Instagram and Facebook for the latest releases, sales, and storage tips.
Hand wash bamboo or acacia lids in warm soapy water, dry immediately, and avoid soaking. Apply a little food-safe oil occasionally to maintain the finish.
Yes, but leave space at the top for expansion and avoid sudden temperature changes. Let jars defrost in the fridge or at room temperature.
Most glass containers are microwave safe (without lids). Check each product for details and always remove metal or bamboo parts before microwaving.
If you need to change or cancel your order, contact us ASAP. If your order hasn’t shipped, we’ll do our best to accommodate your request.
Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your account to view your order status.
If your tracking shows delivered but you haven't received your parcel, check with neighbours or your local post office first, then contact us for help.
Enter your code at checkout and click “Apply.” Only one code can be used per order unless stated otherwise.
Check the terms and expiry date. If it’s valid and still not working, contact us and we’ll sort it out!
Yes, contact us for wholesale pricing or bulk order discounts for businesses, stylists, or large projects.