Privacy Policy

Last updated: 25 June 2026

Storage Organisers respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Storage Organisers (“Storage Organisers”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you:

• Visit storageorganisers.com.au

• Purchase products from us

• Create or use an account

• Contact our customer service team

• Submit a return, refund, damage or missing-item claim

• Subscribe to marketing communications

• Participate in a promotion, review, referral or loyalty program

• Otherwise interact with our website, services or business

For the purposes of this policy, “you” and “your” refer to customers, website visitors and other individuals whose personal information we handle.

Nothing in this Privacy Policy limits any rights available under applicable Australian privacy laws.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our systems or business practices

• New service providers

• Changes to legal or regulatory requirements

• Changes to the way we collect, store or use personal information

The updated policy will be published on our website with a revised “Last updated” date.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Storage Organisers.

Contact and identity information

We may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Business name

• Account username

• Customer or account identification details

Order and transaction information

We may collect:

• Order number

• Products and quantities ordered

• Product variants

• Purchase history

• Order value

• Shipping method

• Tracking details

• Delivery confirmation

• Returns, refunds and replacements

• Gift card, loyalty or store-credit information

• Payment confirmation and transaction details

Payment card and financial information is generally collected and processed by our payment providers. Storage Organisers does not ordinarily receive or store complete payment-card numbers.

Account information

Where you create an account, we may collect:

• Login information

• Account preferences

• Saved addresses

• Order history

• Loyalty points

• Saved products

• Gift cards

• Referrals

• Reviews

You are responsible for keeping your account credentials confidential.

Customer service and claim information

When you contact us or submit a complaint, return or product claim, we may collect:

• Your communications with us

• The nature of the complaint or request

• Product names and quantities affected

• Photographs or videos you submit

• Images of damaged, faulty, missing or incorrect products

• Images of packaging, cartons and shipping labels

• Information about how the order arrived

• Return tracking information

• Refund and replacement records

• Evidence provided in connection with a payment dispute or chargeback

• Notes made by our staff while investigating or resolving an issue

Please avoid including unrelated people, confidential documents or unnecessary personal information in photographs or videos submitted to us.

Packing, fulfilment and dispatch records

To improve packing accuracy, prevent loss and investigate order issues, we may collect and retain records created while an order is packed and dispatched.

These records may include:

• Photographs or video of products being packed

• Images showing quantities and product variants

• Images of internal protective packaging

• Images of sealed cartons

• Images of shipping labels

• Customer name and delivery address appearing on a label

• Order number

• Packer or staff member details

• Date and time of packing

• Carton count

• Parcel weight

• Dispatch and tracking information

These records may be stored through systems such as SendPack, Shopify, Monday.com, cloud storage or other fulfilment and customer-service platforms used by Storage Organisers.

Packing evidence is collected for purposes including:

• Quality control

• Confirming order contents

• Investigating missing-item or incorrect-item claims

• Investigating damage claims

• Preventing fraud

• Responding to chargebacks or payment disputes

• Improving warehouse procedures

• Training staff

• Making courier or insurance claims

Website usage information

When you visit our website, we and our service providers may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Products viewed

• Search activity

• Products added to a cart

• Checkout activity

• Approximate location derived from technical information

• Dates and times of website activity

• Interaction with marketing emails or advertisements

This information may be collected using cookies, pixels, tags, software development kits and similar technologies.

Marketing information

Where you subscribe to marketing or otherwise provide valid consent, we may collect:

• Email address

• Telephone number

• Marketing preferences

• Subscription date and source

• Email opens and clicks

• SMS interactions

• Products or categories of interest

• Unsubscribe and consent records

Reviews and user-generated content

Where you provide a review, photograph, video, testimonial, referral or other content, we may collect:

• Your name or chosen display name

• Review content

• Product ratings

• Photographs and videos

• Social-media username

• Information voluntarily included in the content

Content submitted for publication may be visible to the public.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you

• Through our website and Shopify store

• Through checkout and account forms

• Through email, telephone, SMS or social media

• Through return, claim or customer-service forms

• Through photographs and evidence you provide

• Through SendPack and warehouse packing processes

• Through Monday.com issue-management records

• Through couriers and delivery providers

• Through payment providers

• Through fraud-prevention services

• Through marketing and analytics providers

• Through publicly available sources

• From someone acting on your behalf

• From third parties where permitted by law

4. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

Process and fulfil orders

This includes:

• Processing transactions

• Confirming orders

• Picking and packing products

• Creating shipping labels

• Arranging delivery

• Providing tracking information

• Managing split shipments

• Processing returns, replacements and refunds

Provide customer service

This includes:

• Responding to enquiries

• Locating orders

• Investigating complaints

• Assessing returns and claims

• Resolving damaged, missing, incorrect or faulty-item reports

• Communicating about order delays

• Maintaining records of customer interactions

Verify packing and investigate order issues

We may compare customer-supplied information with:

• Packing photographs and video

• Order records

• Product quantities

• Dispatch weights

• Shipping labels

• Tracking information

• Delivery confirmation

• Warehouse records

• Courier records

Improve our products and operations

This includes:

• Analysing the causes of damaged or missing products

• Measuring order-issue rates

• Identifying packaging failures

• Improving packing procedures

• Reviewing staff training

• Identifying product quality issues

• Monitoring courier performance

• Improving our website and customer experience

Prevent fraud and protect our business

This includes:

• Verifying orders

• Reviewing suspicious activity

• Preventing account misuse

• Investigating fraudulent claims

• Responding to chargebacks

• Protecting customers, staff and business systems

• Enforcing our terms and policies

Communicate with you

We may send:

• Order confirmations

• Dispatch and delivery updates

• Return and refund communications

• Product or safety information

• Account-related communications

• Responses to enquiries

• Service notifications

These operational communications are separate from marketing communications.

Marketing and advertising

Where permitted by law, we may:

• Send promotional emails or SMS messages

• Provide personalised offers

• Display relevant advertising

• Measure advertising performance

• Conduct customer-retention campaigns

• Recommend products based on browsing or purchase activity

You may unsubscribe from marketing at any time.

Meet legal and regulatory obligations

We may use information to:

• Maintain financial and transaction records

• Respond to lawful requests

• Manage disputes

• Protect legal rights

• Comply with court orders

• Comply with tax, consumer, privacy and other legal obligations

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Operate the website

• Keep products in your cart

• Remember preferences

• Support account functionality

• Process checkout

• Understand website performance

• Analyse customer behaviour

• Prevent fraud

• Personalise content

• Measure and display advertising

We may use services supplied by Shopify, Google, Meta and other analytics or advertising providers.

You can manage cookies through your browser settings and, where available, our website cookie controls.

Blocking certain cookies may prevent parts of the website from operating correctly.

6. Marketing Communications

We may send marketing emails or SMS messages where we have your consent or are otherwise permitted to do so.

Marketing messages will identify Storage Organisers and provide a method for unsubscribing.

You can unsubscribe by:

• Selecting the unsubscribe link in an email

• Following the opt-out instructions in an SMS

• Contacting us using the details below

Unsubscribing from marketing will not prevent us from sending necessary service messages concerning an order, account, return, refund, product safety matter or customer-service request.

We retain consent and unsubscribe records so that we can respect your communication preferences.

7. How We Disclose Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include:

• Shopify and e-commerce service providers

• Payment processors

• Banks and payment providers

• SendPack or other packing-evidence providers

• Monday.com or other workflow-management providers

• Couriers and freight providers

• Warehouse and fulfilment providers

• Customer-service providers

• Cloud-storage and hosting providers

• Email and SMS marketing platforms

• Review, loyalty and referral platforms

• Analytics and advertising providers

• Information technology and cybersecurity providers

• Accountants, insurers, lawyers and professional advisers

• Fraud-prevention and identity-verification providers

• Payment-dispute and chargeback providers

• Government bodies, regulators, courts and law-enforcement agencies where required or authorised by law

We may also disclose information:

• Where you direct or consent to the disclosure

• To complete a transaction or delivery

• To investigate a complaint or claim

• To protect our legal rights

• In connection with a sale, restructure or transfer of all or part of our business

• Where disclosure is required or authorised by law

We do not sell customer contact information as a standalone commercial product.

8. Packing Photographs and Shipping Labels

Packing photographs or videos may include a shipping label displaying:

• Customer name

• Delivery address

• Order reference

• Tracking barcode

• Courier information

These records are not intended for public use.

Access should be limited to authorised staff and service providers who need the records for fulfilment, customer service, dispute management, fraud prevention, quality assurance or legal purposes.

Packing records may be disclosed to:

• The affected customer

• Couriers

• Insurers

• Payment providers

• Chargeback or dispute-resolution providers

• Legal advisers

• Regulators or authorities

Only information reasonably necessary for the relevant purpose should be disclosed.

9. Monday.com Customer-Issue Records

We may use Monday.com or a similar system to record and manage customer order issues.

Records may include:

• Order number

• Customer name

• Contact details

• Affected product

• Issue type

• Complaint details

• Customer evidence

• Packing evidence

• Root cause

• Resolution

• Refund or replacement amount

• Courier claim information

• Internal notes

• Staff member assigned to the matter

These records are used to:

• Resolve individual cases

• Prevent complaints being overlooked

• Track financial losses

• Identify recurring product or packing issues

• Improve customer service

• Train staff

• Monitor warehouse and courier performance

Access to these records is limited to authorised personnel and relevant service providers.

10. Overseas Storage and Processing

Some of our service providers may store or process personal information outside Australia.

These may include providers of:

• E-commerce platforms

• Cloud hosting

• Workflow management

• Packing evidence

• Email and SMS services

• Analytics

• Advertising

• Payment processing

• Customer service

• Fraud prevention

The countries involved may vary depending on the provider’s systems, subcontractors and data-centre locations.

Where applicable, we take reasonable steps to work with reputable providers and to manage overseas disclosures in accordance with relevant legal obligations.

By using our services, you acknowledge that overseas service providers may be subject to laws that differ from Australian laws.

11. Data Security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

Measures may include:

• Restricted staff access

• Password controls

• Multi-factor authentication where available

• Secure cloud services

• Staff procedures

• Access monitoring

• System updates

• Data backups

• Secure payment providers

• Limiting access according to staff responsibilities

No electronic transmission or storage system is completely secure. We cannot guarantee absolute security.

You should not send highly sensitive or unnecessary information through insecure communication channels.

Please contact us promptly if you believe your account or personal information has been compromised.

12. Retention of Personal Information

We retain personal information only for as long as reasonably required for:

• Providing products and services

• Fulfilling orders

• Managing accounts

• Resolving complaints

• Processing returns, refunds and replacements

• Responding to chargebacks and disputes

• Fraud prevention

• Quality control

• Legal, accounting and tax obligations

• Enforcing agreements

• Establishing, exercising or defending legal claims

Different types of information may be retained for different periods.

Packing photographs, customer evidence and order-issue records may be retained for a period reasonably necessary to manage:

• Delivery claims

• Missing-item claims

• Product-damage claims

• Chargebacks

• Fraud investigations

• Warranty matters

• Legal disputes

• Operational analysis

Where personal information is no longer reasonably required and is not required to be retained by law, we will take reasonable steps to delete, destroy or de-identify it.

13. Accessing and Correcting Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Before processing a request, we may need to verify your identity.

In some circumstances, we may lawfully decline access or correction. Where required, we will explain the reason for doing so.

To make a request, contact us using the details at the end of this policy.

14. Deletion Requests

You may ask us to delete personal information.

We will consider the request in accordance with applicable law.

We may need to retain certain information where it is reasonably required for:

• Tax or accounting records

• Order history

• Fraud prevention

• Chargebacks

• Legal claims

• Consumer disputes

• Contract enforcement

• Regulatory obligations

Where deletion is not available, we may restrict use or de-identify information where appropriate.

15. Children’s Privacy

Our website and products are not directed primarily at children.

We do not knowingly collect personal information directly from children without appropriate authority.

A parent or guardian who believes a child has provided personal information may contact us to request its review or deletion.

16. Reviews and Public Content

Where you post a product review, photograph, video, testimonial or other content in a public area, that content may be visible to other people.

Before submitting public content, do not include:

• Home addresses

• Telephone numbers

• Payment information

• Private order details

• Information about another person without their permission

We are not responsible for how other people use information you voluntarily make public.

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Those websites operate under their own privacy policies and practices.

Storage Organisers is not responsible for the privacy, content or security practices of third-party websites that we do not control.

You should review the applicable third-party privacy policy before providing personal information.

18. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us.

Please include:

• Your name

• Contact details

• A description of the concern

• Any relevant order or account information

• The outcome you are seeking

We will review the complaint and respond within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

19. Contact Us

For questions, requests or complaints concerning this Privacy Policy or your personal information, contact:

Storage Organisers

Email: Info@storageorganisers.com.au
Address: 5 Powdrill Road, Prestons NSW 2170, Australia