Returns and Shipping Policy

Returns

Storage Organisers accepts approved change-of-mind returns subject to the conditions below.

Change-of-Mind Returns

A change of mind includes:

• Ordering the wrong size, model or product

• Taking incorrect measurements

• The product not fitting the intended space

• Deciding the product is no longer required

• Ordering too many products

• The product not matching personal preference

• Failing to review the listed dimensions or specifications

Unless a different timeframe is stated below, change-of-mind return requests must be submitted within 14 days from the recorded delivery date.

All change-of-mind returns require written approval before being sent back.

All approved change-of-mind returns are subject to:

• A 25% restocking fee

• Customer-paid return shipping

• Non-refundable original delivery charges

• Inspection after the return is received

Products must be:

• Unused

• Unassembled

• Uninstalled

• Complete

• In their original packaging

• In a condition suitable for resale as new

Returns sent without written approval may be refused.

Bins & Hampers Collection

Products purchased from the Bins & Hampers Collection are subject to a strict 7-day change-of-mind return request period from the recorded delivery date.

After seven days, returns, exchanges and refunds will not be accepted for change-of-mind reasons, including:

• Incorrect size

• Incorrect measurements

• The product not fitting

• Ordering the wrong model or product

• No longer requiring the product

• Personal preference

Approved change-of-mind returns from this collection are subject to the 25% restocking fee, customer-paid return freight and all product-condition requirements.

This does not affect any rights that cannot lawfully be excluded under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if a product arrives:

• Faulty

• Damaged

• Broken

• Missing

• Incomplete

• Incorrectly supplied

• Materially different from its description

We may request:

• Your order number, if available

• The name, email address or phone number used for the order

• Clear photographs of the affected product

• A photograph showing all products received

• Photographs of the external carton

• A photograph of the shipping label

• Photographs of the internal packaging

• The product name and quantity affected

• Confirmation of how many cartons were delivered

Please retain the affected product, carton and all internal packaging until our investigation is complete.

We may compare the information provided with our order records, packing photographs, dispatch weights, shipping labels, tracking records and delivery confirmation.

Broken Glass and Transit Damage

Glass products should be inspected promptly after delivery.

Claims alleging that glass was broken or damaged during delivery must be reported within 7 days from the recorded delivery date.

Claims made after seven days may be refused where the delay, disposal of packaging or lack of evidence prevents Storage Organisers or the courier from reasonably verifying that the damage occurred during transit.

This reporting requirement does not exclude rights that cannot lawfully be excluded under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

The 25% restocking fee and customer-paid return shipping apply only to approved change-of-mind returns. They do not apply where a customer is entitled to a remedy for a faulty, incorrectly supplied or otherwise non-compliant product under the Australian Consumer Law.

To request a return or report an issue, contact:

Email: Info@storageorganisers.com.au
Phone: 0466 626 625

Please do not return a product until written return approval and instructions have been provided.

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Shipping Policy

Order Processing

In-stock orders are generally processed within 1–2 business days.

Processing times may be longer during:

• Major sales

• Promotional periods

• Public holidays

• High-volume periods

• Stocktakes

• Unexpected warehouse disruptions

Processing time refers to the time required to prepare an order before collection by the delivery provider. It does not include courier transit time.

Shipping Rates

We offer flat-rate shipping across Australia.

Free standard shipping is available on eligible orders valued at $175 or more, after discounts and before any excluded delivery charges.

Some large, bulky, remote-area or specially handled products may:

• Be excluded from free shipping

• Incur an additional delivery charge

• Require a freight quotation

• Have delivery limitations

Any applicable shipping charge will be displayed at checkout or communicated before dispatch.

Delivery Estimates

Delivery timeframes are estimates only and begin after the order has been dispatched.

Delivery times may vary depending on:

• Destination

• Courier network conditions

• Peak periods

• Weather

• Public holidays

• Remote or regional locations

• Freight disruptions

• Events outside our reasonable control

Storage Organisers does not guarantee a delivery date unless a guaranteed service has been expressly confirmed in writing.

Tracking

Once an order has been dispatched, tracking information will generally be sent to the email address or phone number provided at checkout.

Customers are responsible for monitoring tracking and ensuring someone can receive the delivery where required.

Tracking may take time to update after the courier collects the parcel.

Multiple Cartons and Split Shipments

Orders may be packed into multiple cartons or dispatched in separate consignments.

Different cartons may:

• Have separate tracking numbers

• Arrive on different days

• Be delivered by different courier services

Smaller products may be packed inside larger storage products for protection and more efficient shipping.

Before reporting an item as missing, please:

• Check every delivered carton

• Check inside larger containers, baskets and storage products

• Check beneath all internal packaging

• Review all tracking numbers

• Confirm whether another parcel is still in transit

Packing and Dispatch Records

Orders may be photographed or recorded while being packed and dispatched.

Records may include:

• Products and quantities

• Product variants

• Protective packaging

• Sealed cartons

• Shipping labels

• Parcel weights

• Packing dates and times

These records may be used for quality control, missing-item investigations, damage claims, courier claims, fraud prevention and payment disputes.

Packing records are handled in accordance with our Privacy Policy.

Delivery Addresses

Customers must provide a complete and accurate delivery address at checkout.

Please contact us immediately if an address error is discovered. We cannot guarantee that an address can be changed after packing or dispatch has begun.

Where an incorrect or incomplete address supplied by the customer results in:

• Redirection

• Redelivery

• Return to sender

• Storage charges

• Additional courier fees

the customer may be required to pay the additional reasonable costs before the order is resent.

Authority to Leave

Where authority to leave is selected or provided, the courier may leave the parcel at the nominated address without obtaining a signature.

Delivery instructions are requests only and remain subject to:

• Courier procedures

• Driver discretion

• Site access

• Safety

• Weather

• Available secure locations

Customers should choose a safe delivery location and monitor tracking closely.

Nothing in this section excludes responsibilities that cannot lawfully be excluded.

Attempted Delivery and Redelivery

Where delivery cannot be completed, the courier may:

• Attempt delivery again

• Take the parcel to a collection location

• Return the parcel to a depot

• Return the parcel to Storage Organisers

Any redelivery or return-to-sender costs caused by an incorrect address, unavailable recipient or failure to collect may be charged to the customer where reasonable.

Returned-to-Sender Parcels

Where a parcel is returned to Storage Organisers because of:

• An incorrect address

• An incomplete address

• Failure to collect

• Repeated unsuccessful delivery attempts

• Customer refusal of delivery

we will contact the customer after the parcel is received.

The customer may be required to pay the cost of sending the order again.

Where the customer requests cancellation instead, the matter may be treated as a change-of-mind return and the applicable restocking fee and non-refundable delivery charges may be deducted.

This does not apply where the return was caused by an error made by Storage Organisers or the delivery provider.

Delivery Delays

Courier delays can occur after an order has left our warehouse.

If tracking has not updated or the parcel has not arrived within a reasonable period, please contact us so we can investigate with the delivery provider.

A delay does not automatically mean the parcel is lost.

We may need to allow the delivery provider a reasonable investigation period before confirming whether a replacement or refund is appropriate.

Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but it cannot be located, customers should:

• Check around the property

• Check safe-drop locations

• Ask household members

• Check with neighbours or building management

• Review any delivery photograph

• Contact the courier where appropriate

Please then contact Storage Organisers if the parcel remains missing.

We may review tracking information, delivery scans, photographs, GPS information, packing records and other available evidence.

Damaged Deliveries

If a carton arrives visibly damaged:

• Photograph the carton before opening it

• Photograph the shipping label

• Photograph the internal packaging

• Photograph each affected product

• Retain all packaging and damaged products

• Contact us promptly

Broken-glass and transit-damage reporting requirements are set out in the Returns section above.

Pre-Orders and Backorders

Products identified as pre-order or backorder products are not available for immediate dispatch.

Any estimated arrival or dispatch date is provided in good faith and may change due to supplier, manufacturing, freight, customs or port delays.

Orders containing both available and backordered products may be held and dispatched together unless otherwise stated or arranged.

Contact Us

For shipping or delivery assistance, contact:

Storage Organisers
Email: Info@storageorganisers.com.au
Address: 5 Powdrill Road, Prestons NSW 2170